Since most recent update - I am unable to send documents for signature

[Stéphane Huppé]

Hello,

Since most recent update—I am unable to send documents for signature. I am able to insert signature, indicate where to sign, Review,  but I get this error message when clicking "Send"

These are the details of the version I am using and the system configuration I am using:

Architecture: arm64

Processor: Apple M1 Max

Build: 23.6.20360.0

AGM: 7.1.2

CoolType: 9.0.2

JP2K: 4.0.0.52671

Thank you

[Meenakshi Negi]

Hi Stéphane Huppé,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if the issue still occurs. We have checked the account, and it shows as working fine.

If you still experience the issue, let us know if the error occurs when using the desktop application or the Acrobat online account to send the document for signature. 

Also, confirm if you are using the same email address for the account that is used to sign in here on the community page. 

Let us know if you need any help.

Thanks,

Meenakshi

[Deanna34250161csm8 · Accepted solution]

Hello Adobe,

I am having trouble also since the software has performed its update.  I go to send a document for signature to 2 parties and when I go to review and send, the send button doesn't work.  It's very frustrating.  I tried on Tuesday and now today which is 2 days later.

I then printed the document and tried to do esignatures that way.  Adobe then told me the document is too big.  

This is very frustrating and I require this particular document to be signed soon.

Please help me

[Jodi35005046vgt2]

I am having this same issue? How was it resolved? 

[Alondra35413233lxbs]

Hello

One of my users in my business account is having the same issue

Since the update, there are recieving error message. We've tried eveything, how is it fixed?

[Jodi35005046vgt2]

I completely logged out of Adobe, restarted my computer, then logged back into Adobe and that fixed the issue. 

[Alondra35413233lxbs]

Hi, thanks for your response

We did that and it is still giving issues

[Jodi35005046vgt2]

I'm Sorry. I'm not sure then. You'll have to contact someone at Adobe or see if they respond to this post. 😞 

[Deanna34250161csm8]

Hello,

I ended up ringing adobe and it was all fixed there end.  Didn't take long.