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Singing on Adobe

New Here ,
Oct 18, 2021 Oct 18, 2021

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Hello. I've sent some ducuments to two clients for signature via Adobe. Both client's are now experiencing the same challenge where they finish completing and signing the document but the "next" arrow keeps apearing. Please assist.

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi Masonwabe!

 

Thank you for reaching out and sorry for the delay in response.

 

As you have mentioned above, "Next" arrow keeps appearing when user has already completed and signed the document. 

Could you please confirm if there is any form field left unfilled in that document for any purpose?

Would you mind sharing the screenshot or small video showing what exactly happening? You may share the screenshot or the video via share link in the private message.

To initiate private message, please use the envelope icon provided at the right hand corner of this page.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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