stuck on white page when adding phone number (MFA)

[Jan Peter37132892ebju]

Adobe Acrobat Sign issue, users are stuck when editing multifactor authentication (e.g. select phone nr.) an empty/white page comes.

Switching to the classic send experience as temporary workaround is not an option.

Are many users having this issue? Do you know how to solve this?

[Meenakshi Negi · Accepted solution]

Hi Jan Peter37132892ebju,

Thank you for reaching out, and sorry about the trouble.

Please refer to the information in the following help document to ensure that you are using the correct steps: https://adobe.ly/4l3nSzR. 

We have checked that you are using the Acrobat Sign Enterprise service plan. If you are still experiencing the issue, it is something that experts can best answer. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/45hBQcI.

Thanks,

Meenakshi