System error in AdobeSign - no permission to send document for signment

Report · Dec 03, 2023

Dear community,

i have a serious problem with my (free) AdobeSign account. I'm not able to send documents for signment any more - I get following click on the "Send" button at the Web-FrontEnd of AdobeSign:

In english:

"You are not permitted to send documents for signment. Please ask your account administrator.!" Also a signment request from AcrobatReader failes...

I dont have an account administrator - and I should have even with my free AdobeSign account the permission to request up to 3 signments per month. I only need one per month - now I dont get any signment at all - not last month - not in the new month December.

What is the problem here? Can I administrate my account accordingly to allow signment requests again? Where?
Or should Adobe support administrate my account?

I already tried the Adobe hot-line - but they couldn't help me and suggested to post it here.

Hope anybody can help here.

Thanks

Mario

Report · Dec 11, 2023

Hi Team33984906wqi0,

Thank you for reaching out.

Please let us know if the issue started recently. Have you made any changes to the account email address lately?

Are you using the same email address for the account that is used to sign in here on the community page? If not, share your email address in the private message. We will check the account information. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi