Taken to a log in page when click on review and sign link

[carolanni80639173]

My recipient is taken to a log in page instead of directly to the document when they click on the email link to review and sign a document I've sent. Do they need to do something to sign with out creating an account?

The recipient is within our company but does not have the adobe sign license I have. Does this matter?

Thank.

[MarjanA · Accepted solution]

Hi Carolanni,

A recipient may be taken to the Adobe Sign login page when receiving an email to eSign for a number of reasons, though this is not very common. It also does not matter if he has got active Adobe Sign license.

One reason could be that he has an Adobe Sign Free Account, which can be created if he has either eSigned a number of agreements in the past or has trialed Adobe Sign. He should therefore be able to log into his free Account, and sign any agreements and see all his past signed agreements listed.

To do so, please request for the signer to go to the Adobe Sign Login Portal > Select 'I forgot my password' > Reset his password for his Account and he could use these details to sign any agreements in the future.

Please note that there could be a number of other reasons incl. an active Acrobat license etc. To find out the specific reason, please reach out to the Support Team and ask for the account status of your colleague.

Hope this helps!

Kind regards,