The decline reason of agreement is not visible for recipients

[Soltan Soltanli]

In the workflow, first the student (recipient) signs the agreement. Then in the next step registrar office signs it. When registrar office declines to sign it, they put some reason and the issue is that, this message (reason) is not visible for the recipients. Is there any way or the preference change to make these decline reasons visible for recipients. We also want to notify them as well. 

[mariahweyne]

Verify your settings.  Both under personal preferences-My Notifications-Shared Notifications and also in Account Settings.

[Soltan Soltanli]

Thank yo so much Ms. Mariah. I'll give feedback after I try. 

Appreciate, Have a good day!

[Soltan Soltanli]

Hi Ms. Mariah, we tried 

- My Notifications

and

- Shared Notifications

We checked Email for all Events but still it doesn't work.

But we cannot see Account Settings section, it should be about the permission I guess.

Thank you so much!

[mariahweyne]

Only administrators can see the Account Settings section.  Reach out to an admin.