Transaction limit reached after 3 documents

[shaunm31298997]

I receive the attached error which seems to contradict itself- insufficient transactions, which still having 2 of 5 free transactions available in my 30 day period. I have a 'free' Adobe Sign account accessed from Dropbox, I have send 3 previous 1 page documents with 1 other parties signature, but now I cannot send my 4th document.

Dropbox know of no issues and this is the only support line open to me with Adobe... Any ideas on how to resolve this?

Thanks

[Meenakshi Negi]

Hi  Shaunm,

Sorry for the delay in response.

Could you please check the number of transaction it shows under the Manage tab?

It would be helpful if you can share the screenshot for the same.

Regards,

Meenakshi

[Meenakshi Negi · Accepted solution]

Hi Shaunm,

As per our discussion in private message, you have confirmed that the issue is resolved after the recent update.

Please let us know if you need any help or experience any issue.

Regards,

Meenakshi