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Unable to add additional users. Email Domain Verification Needed?

Guest
Apr 27, 2020 Apr 27, 2020

Hello,

We have a client whom is trying to setup Adobe Sign, They have 1 user which made the account but require more users for the test. When we go to add more users we get an error:

You cannot add that email address to your account. Please see this Knowledge Base Article for more information.

The referenced KB article seems to me that we need to validate ClientDomain.com.au via support? I tried to chat with Support but they refused to help and said trail accounts can only be assisted via Adobe Support Community despite what the KB says?

Is anyone able to assist with the domain validation please?

Kind Regards,
TMC_Forum

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