Unable to change sender name

[aa_metatron]

Can you please email me from support staff who can edit my First & Last name on account so that when people receive emails from me it is the company name? [Personal details removed by the moderator]

[lisab75542181]

Did you ever get a reply to your question? If not, were you able to contact them a different way to get the issue resolved?

[Meenakshi Negi]

Hello,

Sorry for the delay in response.

I see that your Adobe Sign account is registered under your Adobe ID account.

As you need to change the name on the Adobe Sign account, you will need to first make changes to the name on the Adobe account.

Please take help of the steps mentioned in this help document Change name for an Adobe Sign Profile when using an Adobe ID to log in

Let us know if you need any help.

Regards,

Meenakshi

[Mariya38526201ulkk]

Hello, I got the same problem, need to change the name for Adobe e-sign and I tried the above steps, I changed the name for the profile and for the account but it's still pulling the old name!

[Meenakshi Negi]

Hi Mariya38526201ulkk,

Thank you for reaching out, and sorry about the delay in response.

We have checked your account. The name on both the profile and account appears the same. If you still need to change the name, refer to the steps suggested in the following help document: https://adobe.ly/4h5k6n3. 

If you experience any issues, let us know.

Thanks,

Meenakshi