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Unable to connect to Adobe Sign Government via MS Teams

New Here ,
May 11, 2023 May 11, 2023

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We have the Adobe Acrobat for O365 GCC license.  In MS Teams, we are able to go to Apps > add Adobe Acrobat Sign Government > click Open > click Connect button on the "Connect your Adobe Acrobat Sign Government account window" just fine.  However, right after that, the window displays https://corporate.adobesign.us at the top, but the rest of the window is blank.  Then the window changes to display https://secure.adobesign.us with the following error message: "error":"invalid_request","error_description":"Some of the parameters is missing or invalid." withot any other option to try.

 

We have tried the above steps on Windows 10, Windows 11, iOS and Android with the same result.  I was able to download Adobe Sign mobile version on my smartphone and was able to log into it just fine.  But I cannot get into Adobe Sign when trying to do it via MS Teams.

 

Any suggestions will be greatly appreciated.  Thank you.

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New Here ,
Jul 18, 2023 Jul 18, 2023

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I'm experiencing the same error message. Did you end up finding a fix? 

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New Here ,
Jul 19, 2023 Jul 19, 2023

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Hello ANaranjo19.  Unfortunately, not yet.  We reached out to Microsoft for assistance and we are collecting data to send them (including screen recordings).  I'll post an update as soon as we make progress.

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New Here ,
Feb 28, 2024 Feb 28, 2024

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Hello,
Any updates for this issue?

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