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Unable to create esign and send

New Here ,
Oct 15, 2023 Oct 15, 2023

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I created a doc and tried to send for e-sign, first it said my word doc wasn't a valid file, which never happened before so I converted to PDF and tried again, after I added in recipient email addresses it said there was an error to contact customer service, when I tried that I got transferred 2x then they disconnected and I got a message they were closed.

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Adobe Sign forms , Send documents

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Adobe Employee ,
Oct 22, 2023 Oct 22, 2023

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Hi Blanche32938103gq5p,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if you have made any recent changes, after which the issue started. Try sending any other test file to your alternate email address and check if you get the same error. 

Share the screenshot of the error message you receive.

If you use the desktop application, send documents via the Acrobat Online account. Check if you experience the same behavior. 

Let us know how it goes.

 

Thanks,

Meenakshi

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