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unable to deliver the document to a valid email address

New Here ,
Jan 07, 2016 Jan 07, 2016

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Recipient has a valid email address but esign cannot deliver. Have verified with the recipient and tried a test email which works. 

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New Here ,
Jan 07, 2016 Jan 07, 2016

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I am getting the same issue ...  email address is valid and working but esign is either saying sent and then sending an undelivered message or saying email address in invalid

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Community Beginner ,
Jan 07, 2016 Jan 07, 2016

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I am having the same issue as well and email addresses correct.

Have you had any luck with finding the problem?

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Adobe Employee ,
Jan 26, 2016 Jan 26, 2016

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Hello Tuuli,

Are you still getting the error? If yes, then can you inbox me the document details:

-Sender's email.

-Signer's email.

-Name of document.

-Date sent.

Regards,

-Rijul

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Community Beginner ,
Jan 26, 2016 Jan 26, 2016

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Hi,

Many thanks for your email.

Nope everything is working fine, thank you.

Kind Regards,

Robyn Smith

*Support I Smartaupairs *

Tel 0330 111 9266/01622 690 854 l Mob 07702536434

Smartaupairs I Office F11 l Springfield House l Maidstone l Kent l ME14 2LP

Smartaupairs UK - Winner of the IAPA Au Pair of the Year Award 2014

Members of BAPAA, IAPA & Accredited by Best Bear

Registered in England No.5433237 Please note that this message may contain

confidential information. If you receive this message by mistake, please

inform the sender by sending a reply and delete the message without copying

it. Although we believe that the message and any attachments are free from

viruses and other errors that might affect the computer or IT system where

it is received and read, the recipient opens the message at his or her own

risk. We assume no responsibility for any loss or damage arising from the

receipt or use of this message.

On Tue, Jan 26, 2016 at 9:19 AM, Rijul Raj Khurana <forums_noreply@adobe.com

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New Here ,
Mar 10, 2016 Mar 10, 2016

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Was this issue resolved for you? I'm having a similar one - but not receiving any error messages. The emails simply aren't showing up in the recipient's email inbox, but Adobe Cloud is telling me that they were sent.

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Adobe Employee ,
Mar 12, 2016 Mar 12, 2016

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Hello Julie,

I have replied to your previous post:

https://forums.adobe.com/thread/2037954

Regards,

-Rijul

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New Here ,
Feb 02, 2021 Feb 02, 2021

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I'm having the same issue - the document to be signed comes back as "Undeliverable", but an email from Outlook goes through. I have the Senders and Signers email address, the Document name and the Date sent available. 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Did your problem is resolved?.

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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LATEST

Hey!

 

Sorry for the delay in response.

 

As you have mentioned above, the document comes back as undeliverable. Could you please confirm if you receive the undeliverable email or some message?

Would you mind sharing the screenshot for the same?

Did you experience this behavior with a particular document or sending the document to a particular recipient?

Please provide more information so we can look into this.

 

Thanks,

Meenakshi

 

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