unable to deliver the document to a valid email address

[stepheny55731684]

Recipient has a valid email address but esign cannot deliver. Have verified with the recipient and tried a test email which works. 

[jo hunt]

I am getting the same issue ...  email address is valid and working but esign is either saying sent and then sending an undelivered message or saying email address in invalid

[tuulil29459955]

I am having the same issue as well and email addresses correct.

Have you had any luck with finding the problem?

[Rijul Raj Khurana]

Hello Tuuli,

Are you still getting the error? If yes, then can you inbox me the document details:

-Sender's email.

-Signer's email.

-Name of document.

-Date sent.

Regards,

-Rijul

[tuulil29459955]

Hi,

Many thanks for your email.

Nope everything is working fine, thank you.

Kind Regards,

Robyn Smith

*Support I Smartaupairs *

Tel 0330 111 9266/01622 690 854 l Mob 07702536434

Smartaupairs I Office F11 l Springfield House l Maidstone l Kent l ME14 2LP

Smartaupairs UK - Winner of the IAPA Au Pair of the Year Award 2014

Members of BAPAA, IAPA & Accredited by Best Bear

Registered in England No.5433237 Please note that this message may contain

confidential information. If you receive this message by mistake, please

inform the sender by sending a reply and delete the message without copying

it. Although we believe that the message and any attachments are free from

viruses and other errors that might affect the computer or IT system where

it is received and read, the recipient opens the message at his or her own

risk. We assume no responsibility for any loss or damage arising from the

receipt or use of this message.

On Tue, Jan 26, 2016 at 9:19 AM, Rijul Raj Khurana <forums_noreply@adobe.com

[julieo29722462]

Was this issue resolved for you? I'm having a similar one - but not receiving any error messages. The emails simply aren't showing up in the recipient's email inbox, but Adobe Cloud is telling me that they were sent.

[Rijul Raj Khurana]

Hello Julie,

I have replied to your previous post:

https://forums.adobe.com/thread/2037954

Regards,

-Rijul

[Caroline5F8B]

I'm having the same issue - the document to be signed comes back as "Undeliverable", but an email from Outlook goes through. I have the Senders and Signers email address, the Document name and the Date sent available. 

[Francis5E48]

Did your problem is resolved?.

[Meenakshi Negi]

Hey!

Sorry for the delay in response.

As you have mentioned above, the document comes back as undeliverable. Could you please confirm if you receive the undeliverable email or some message?

Would you mind sharing the screenshot for the same?

Did you experience this behavior with a particular document or sending the document to a particular recipient?

Please provide more information so we can look into this.

Thanks,

Meenakshi