Unable to get signed documents as separate files.

[SG999]

Even after setting the field in Account Setting as 'Dont merge documents', I am receiving the signed documents as single PDF instead of seperate files. Any suggestions?

[MagentaSA]

Did you ensure that you saved after changing the accounts settings (bottom of screen). Also did you change them under the Account Settings and not under Groups> Group Settings.

Accounts Tab> Account Settings> Global Settings> Merge multiple document into one document after signing> Keep documents seperated.