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Unable to get signed documents as separate files.

New Here ,
Jan 05, 2021 Jan 05, 2021

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Even after setting the field in Account Setting as 'Dont merge documents', I am receiving the signed documents as single PDF instead of seperate files. Any suggestions?

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Manage documents

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Participant ,
Jan 05, 2021 Jan 05, 2021

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Did you ensure that you saved after changing the accounts settings (bottom of screen). Also did you change them under the Account Settings and not under Groups> Group Settings.

Accounts Tab> Account Settings> Global Settings> Merge multiple document into one document after signing> Keep documents seperated.

Screenshot 2021-01-06 at 08.33.25.png

 



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