Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to get support

New Here ,
Jul 10, 2015 Jul 10, 2015

I am the only one who cannot in any way contact Adobe/Echosign Support?  I have no way of creating  ticket. I just keep getting looped back to this site ->  Support | eSign services from Adobe  when I call the phone - they point me to the same site!  Very frustrating.

I am trying to add a user and simply get -  "You cannot add that email address to your account.".  That's it!  No more detail no reason nothing - again extremely frustrating.

Any help would be appreciated.

Thanks

Reg

332
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 10, 2015 Jul 10, 2015
LATEST

Hello Reg,

Sorry about that.

Can you send me a direct message with your account's email and the user you are trying to add, so that I can check at my end? Please don't share the details on public forums.

-Rijul

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines