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Unable to "Send for Signature" after changing Adobe ID

New Here ,
Dec 24, 2017 Dec 24, 2017

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I receive errors when attempting to send documents out for signature either through the desktop app or web portal. I receive the following message:

"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support."

I am currently unable to send out documents for signature.

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correct answers 1 Correct answer

Adobe Employee , Jan 01, 2018 Jan 01, 2018

Hi Traviso,

Sorry for the delay in response.

As you have changed the Adobe ID, it seems that changes do not occur properly in the Adobe Sign account.

In this case, you will need to contact support to get your account checked.

I have sent you a private message with the contact details. Please check your inbox and refer the steps mentioned there.

Let us know if you need any further assistance.

Regards,

Meenakshi

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Adobe Employee ,
Jan 01, 2018 Jan 01, 2018

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Hi Traviso,

Sorry for the delay in response.

As you have changed the Adobe ID, it seems that changes do not occur properly in the Adobe Sign account.

In this case, you will need to contact support to get your account checked.

I have sent you a private message with the contact details. Please check your inbox and refer the steps mentioned there.

Let us know if you need any further assistance.

Regards,

Meenakshi

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New Here ,
Jul 25, 2023 Jul 25, 2023

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I am having the same issue

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi Desiree27358922kf7m,

 

Thank you for reaching out.

 

Please share your old and new email addresses with us in the private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if you get any error messages when sending the document for signature.

 

Thanks,

Meenakshi

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New Here ,
Jul 31, 2023 Jul 31, 2023

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Similar issue. I changed my email and now get this error - 

Melissa23706972q33p_0-1690812636941.png

I sent a message in private for help.

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