I am an Adobe Pro subscriber. Yesterday I was halfway through a one time project having to send a lot of documents for signature when the service stopped working for me. I am using esign templates and am unable to send anything out right now either individually or using bulk send. I get the below error message when I attempt to move to the prefill step.
I have done some reasearch and learned about transaction limits on some types of accounts. I was not aware of this and am frustrated that it is not transparent but by my best reading of the Adobe Acrobat Sign transaction limits page my account should have unlimited transactions. It does expand on that to say that I may be throttled but that I should recieve the following error message in that case "You have reached the limit on the number of agreements you can send at this time. Please try again in {x} seconds/minutes/hours." Even this would be helpful information because I am working on an important and somewhat time sensitive task.
I have not noticed an issue with any other features. I have tried logging in and out, restarting my system and trying to create agreements on my second authorized device. Other than that I have no idea how to go about fixing my issue as the error message I am recieving is unclear. Any advice on how to proceed or what my issue is would be greatly appreciated.
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Reposting here from the esign community because it seems to be more populated and I am using acrobat not the seperate esign service that appears to be associated with certain proffesional accounts. I am an Adobe Pro subscriber. Yesterday I was halfway through a one time project having to send a lot of documents for signature when the service stopped working for me. I am using esign templates and am unable to send anything out right now either individually or using bulk send. I get the below error message when I attempt to move to the prefill step.
I have done some reasearch and learned about transaction limits on some types of accounts. I was not aware of this and am frustrated that it is not transparent but by my best reading of the Adobe Acrobat Sign transaction limits page my account should have unlimited transactions. It does expand on that to say that I may be throttled but that I should recieve the following error message in that case "You have reached the limit on the number of agreements you can send at this time. Please try again in {x} seconds/minutes/hours." Even this would be helpful information because I am working on an important and somewhat time sensitive task.
I have not noticed an issue with any other features. I have tried logging in and out, restarting my system and trying to create agreements on my second authorized device. Other than that I have no idea how to go about fixing my issue as the error message I am recieving is unclear. Any advice on how to proceed or what my issue is would be greatly appreciated.
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