Unable to sign document

[pamelam66389702]

I received an email from my bank asking me to review and digitally sign a document.  I am required to insert an image of my signature and also to type my name.  After doing this, there is an "Apply" button to tap/click but nothing happens.  I have reduced the size of my image to no avail.  I have tried to do this on Mac, iPad Pro 11inch, iPhone 12 Pro, laptop running Windows 10.  I have tried on Safari, MIcrosoft Edge and Chrome.  There is no error message so I have no idea what the problem is.  I have switched devices off and on.  I have tried to insert sig as a PDF. I spent almost a whole day on it yesterday

Does anyone have any ideas?

[jimena5C5D]

Nos ha pasado lo mismo. Aun no hemos encontrado la razón del error,

[Tyrese5FFE]

I'm in the exact same situation, there's no response after hitting the apply button.

[pamelam66389702]

I have contacted the bank (again) which says it is aware of the problem and is working to fix it so it would seem that the problem is with adobe sign.  Bank says no idea when it will be fixed and to keep trying every so often.  I would have preferred to have been aadvised of the problem and to be advised when it is fixed rather than wasting more time but that's not going to happen.

[sameer_puri]

Hello,

Adobe Sign has identified the issue and working to deploy a fix. The fix should be deployed in next couple of days. I will notify here once its done.

Sorry for the inconvenience caused.

Thanks

Sameer Puri

[sameer_puri]

Hello,

I am happy to report that the issue has been resolved. If you continue to face this issue, please do let us know so that we can debug the same.

Thanks

Sameer Puri

[pamelam66389702]

I have been able to sign the form now.  Thank you