Unable to use Adobe Template

[Erica25699558o82z]

Hi there,

I build an adobe sign template, with prefilled recipients. But whenever I try to use it, 

It tells me something went wrong, and directs me to E-Sign tab

Can anyone please explain why this is happening?

[try67]

[Question moved to the Acrobat Sign forum:  https://community.adobe.com/t5/adobe-acrobat-sign-discussions/bd-p/adobe-sign ]