Undeliverable returned emails

[tuulil29459955]

Today we have received a number of undeliverable documents as apparently the email address is incorrect.

We tried all of the again from a two different members of staff and computers. Some seem to have successfully sent but others after an hour come back saying that they " bounced and could not be delivered ".

These email address are all correct and could there be a problem with Adobe document cloud?

Any Advice would be helpful!

[AadeshSingh]

Hi tuulil29459955,

Are you using eSign service or you are simply trying to send & track the documents?

Regards,
Aadesh

[tuulil29459955 · Accepted solution]

Hi Aadesh,

Many thanks for your reply.

We sorted the problem after speaking with a couple of your colleagues, it seems there was a problem on your end but all is working well now.

We are using the eSign.

Thank you again!

[Realtor Folders]

I am having this same issue. Anyone we have sent out to over the last few weeks comes back as bounced and could not be delivered. I did reach out to tech support and someone was suppose to call me last week and no one has.

Please help me fix the issue

[Pao Business Ins Agency]

i am having the same issues and I already verified the email address & it works...were you able to get your issue resolved? what steps did you take?

[Dustin305641681mc0]

I am having the SAME ISSUE!! the EMAIL WORKS but YOU ADOBE keep giving me an "undeliverable" error message.  WHAT IS GOING ON?  ??? 

[Matthew31858720ft1b]

Currently having the same issue. Reinstalling app & updating haven't resolved issue.

[Kylie38148958kcph]

I am having the same issue! The recipients have added echosign@echosign.com to their safe sender list and it's still not working (when it previously used to). 
What is the solution please?

[Chrystal326855890h4q]

I am having the same issue for any email within my organization. Is there a fix on this?