Updating text in adobe acrobat automated emails

[hannah_1294]

I recently changed the email address associated with my account but when I send PDFs/docs for e-signature the email that the signer recieves has the old email address not the updated one. How can I change this email template and get the new address on there? 

[Meenakshi Negi]

Hi hannah_1294,

Thank you for reaching out, and sorry about the trouble caused.

This generally happens when you already have an account registered for Acrobat Sign under the new email address. So, when changing the email address for the current Adobe account, the changes do not occur for the linked Acrobat Sign account.

To confirm that, please share both the email addresses (old and new) in a private message so we can check. You may send a private message using the envelope icon at the top right corner of this community page.

Feel free to let us know if you have any questions. 

Thanks,

Meenakshi