Upgrade from individual to teams

[Orders31680030idhn]

Can I do this? Why is there not a simple email or phone number, you say "Real People" under your support link but this just sends me around in circles. 

Anway can I upgrade from Individual to Teams as I have multiple staff now, means more licences for you. Or Docusign have support so can ask them. 

[AkanchhaS · Accepted solution]

Hi @Orders31680030idhn 

Sorry to hear about your experience.

Please login into your Adobe account and try to upgrade the plan from there. Here are the exact steps of how and where to find the steps to upgrade the plan.

https://helpx.adobe.com/manage-account/using/change-plan.html 

https://www.adobe.com/sign/pricing/plans.html 

I have also shared the contact information of assisted support via private message. Just in case you are unable to change the plan from your account.

Thanks,

Akanchha

[Orders31680030idhn]

I tried to reply but you emailed from a noreply mailbox... it does not work as there are no options in there to change to a Teams plan, just other Adobe products. Can you or another member of support email me directly please. 

[AkanchhaS · Accepted solution]

@Orders31680030idhn I have sent you a private message. You can also reply to the same. You need to access your community inbox for that. Replying through email directly would not work.

In case you haven't been able to change the plan from the account. Our support representative can help you over call or chat. I have shared the contact information via PM. 

~Akanchha 

[mariahweyne]

I would reach out to an authorized reseller and have them set it up for you.  Adobe Partner Connection Portal (salesforce-sites.com)

Search for one in your area.  Better & personalized service.