• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Upgrade from individual to teams

New Here ,
Aug 15, 2023 Aug 15, 2023

Copy link to clipboard

Copied

Can I do this? Why is there not a simple email or phone number, you say "Real People" under your support link but this just sends me around in circles. 

 

Anway can I upgrade from Individual to Teams as I have multiple staff now, means more licences for you. Or Docusign have support so can ask them. 

TOPICS
User interface issues

Views

310

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Aug 15, 2023 Aug 15, 2023

Hi @Orders31680030idhn 

 

Sorry to hear about your experience.

Please login into your Adobe account and try to upgrade the plan from there. Here are the exact steps of how and where to find the steps to upgrade the plan.

https://helpx.adobe.com/manage-account/using/change-plan.html 

https://www.adobe.com/sign/pricing/plans.html 

 

I have also shared the contact information of assisted support via private message. Just in case you are unable to change the plan from your account.

 

Thanks,

Akanchh

...

Votes

Translate

Translate
Adobe Employee , Aug 18, 2023 Aug 18, 2023

@Orders31680030idhn I have sent you a private message. You can also reply to the same. You need to access your community inbox for that. Replying through email directly would not work.

In case you haven't been able to change the plan from the account. Our support representative can help you over call or chat. I have shared the contact information via PM. 

 

~Akanchha 

Votes

Translate

Translate
Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

Copy link to clipboard

Copied

Hi @Orders31680030idhn 

 

Sorry to hear about your experience.

Please login into your Adobe account and try to upgrade the plan from there. Here are the exact steps of how and where to find the steps to upgrade the plan.

https://helpx.adobe.com/manage-account/using/change-plan.html 

https://www.adobe.com/sign/pricing/plans.html 

 

I have also shared the contact information of assisted support via private message. Just in case you are unable to change the plan from your account.

 

Thanks,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

I tried to reply but you emailed from a noreply mailbox... it does not work as there are no options in there to change to a Teams plan, just other Adobe products. Can you or another member of support email me directly please. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

Copy link to clipboard

Copied

LATEST

@Orders31680030idhn I have sent you a private message. You can also reply to the same. You need to access your community inbox for that. Replying through email directly would not work.

In case you haven't been able to change the plan from the account. Our support representative can help you over call or chat. I have shared the contact information via PM. 

 

~Akanchha 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

I would reach out to an authorized reseller and have them set it up for you.  Adobe Partner Connection Portal (salesforce-sites.com)

Search for one in your area.  Better & personalized service.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines