Upload to sign error in Acrobat sign

[cheerful_hands15160]

Hi everyone

I downloaded the agreement to sign manually and then tried to upload it back to agreement.
but I keep getting this error (as picture). please suggest what I need to do 

[T37913461rkk6]

Likewise.  I have tried on my account and with my mother's account using Acrobat.  Neither of us could save a certified copy once e-signed.  This problem seems to be rampant in Adobe.  Switching to DocuSign since it appears that Adobe has not addressed the issue since early 2023.

[Meenakshi Negi · Accepted solution]

Hi cheerful_hands15160,

Thank you for reaching out, and sorry about the trouble caused.

Please try clearing the cache and cookies for the browser or try using the new incognito window to upload the document. Refer to the information in the following help document: https://helpx.adobe.com/sign/kb/server-error-send-tab.html. 

As mentioned, you tried from two different accounts. Is it the same document you tried to upload from two different accounts?

Please also check with the sender if they have enabled the option. Also, confirm if it happens with all documents or with a particular one.

If it happens with any document you try to sign, please share the screen recording of the complete workflow so we can check it.

Thanks,

Meenakshi