User can't log into Adob Sign

[Sven21877441wuzs]

I have a strange beahviour here.

One of our colleges with a regular user account and Acrobat Pro signed to it can't log into Adobe Sign. There is always an error:

"Please accept the Adobe Acrobat Sign invitation previously emailed to you. If you have questions, contact your account administrator."

Support chat was going nowhere, just the usual "remove license and add again" which didn't help.

All other users in the team with Acrobat licenses don't have this problem.

Any ideas?

Cheers

[mariahweyne]

Ask you collegue to follow these steps.  It usually unblocks the account.

[Meenakshi Negi]

Hi Sven21877441wuzs,

Thank you for reaching out.

Please let us know if the steps suggested above do not resolve the issue. Also, share the user's email address with a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Let us know if the issue is resolved.

Thanks,

Meenakshi

[Sven21877441wuzs]

Sadly the steps above didn't help.