Users Added To Group Do Not See Group In Send From Drop Down List

[Matthew307757921fo9]

We have a group called FA. The users originally added to it when we first got this service can select FA in the Send From drop down list in the Send tab. I just added a couple new users last week to the FA group, but they only see greyed out Default Group (Primary Group) in the Send From drop down list in the Send tab. Is there anything else I need to configure for those users so they can see both the FA group and Default Group (Primary Group) in the Send From drop down list?

Product is Default Adobe Sign - Enterprise Configuration. All user IDs are Federated IDs.

I included a picture of where I am talking about. I'm an admin and added myself to the FA group, but it doesn't appear for me either.

[mariahweyne]

For the users to show, they need to have "acccepted" and joined the company's Team.  Ask them to sign into https://account.adobe.com and verify if they have done so.

[Matthew307757921fo9]

I assume they're in the company's team. The plan says Adobe for Enterprise with Pennco Tech under it. Under Included In Your Plan is Acrobat Sign and Sign Transactions. In their account under Account and Security their account name, email, and organization are filled in.

[Meenakshi Negi · Accepted solution]

Hi Matthew307757921fo9,

Thank you for reaching out.

Please try checking under Account> Groups. Check if the users are listed under the required group.

If yes, please check the user's status to see if it shows Active. You may refer to the information in the following help document: https://helpx.adobe.com/sign/using/adobe-sign-groups.html. 

Let us know how it goes.

Thanks,

Meenakshi