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Using Adobe Acrobat DC - I am trying to upload a signed document

Community Beginner ,
Jan 24, 2024 Jan 24, 2024

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In the past few weeks, I have been unable to upload a document that was signed outside of the AdobeSign environment.  The customer printed the document physically signed it and emailed it back.  We used to be able to upload that PDF to complete the signing process.  I can't do that anymore.  I would appreciate any help.

 

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Community Beginner ,
Jan 24, 2024 Jan 24, 2024

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As an additional note, I can see the "Upload Signed Document" option, but when I select it, nothing happens.

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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I am experiencing the same issue...

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New Here ,
Jan 31, 2024 Jan 31, 2024

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This is happening to me as well.

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Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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I was chatting to an agent, it seems the feature to print and upload the signature is now only available with Adobe Sign for Enterprise. If you don't have this plan, you would need to upgrade in order to use the feature. This is a recent change.

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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@Melanie25314411ct25  thank you!  I had received the same information from an agent last night.  Disappointing - should probably be a note in the help docs about that 🙂

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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The issue has been resolved. The uploading of documents is working again, no need to upgrade.

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