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View history does not appear to signer/approver in mobile browser

New Here ,
Sep 11, 2022 Sep 11, 2022

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Hi, I'm using the trail version of Adobe Sign. We have a requirement where signer/approver should be able to see history before sign or approve. When signer/approver opens the agreement in their windows browser, there is an option "View history" (just below the Delegation and Decline options) which downloads for them audit report. That is perfect. Attached picture of WindowsBrowser.png

 

But when the agreement is opened from any mobile device (mobile browser), "View history" option does not show up. Shouldn't it be available in mobile browsers just like the windows browsers? The interface for windows and mobile browsers should provide the same user experience. Why it's not showing up in mobile? Attached picture of MobileBrowser.jpg

 

Note: I have set the authorized access to audit report from the settings already. Because I want all users to download audit report from "View history" option.

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New Here ,
Sep 25, 2022 Sep 25, 2022

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Worst Forum as per my experience. No one replies in months.

 

Adobe sign user experience of mobile browser lack "View history" option. Although it's available in windows browser and mobile app. And Adobe technical support over a call confirmed that it's by design (don't know for what reason?). Despite many other compatitors like DocuSign provide these standard options accross all device user experience. Adobe should consider this.

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