Way to monitor Adobe Sign Connection when disconnected?

[adobes98765]

Hi,

Several times Adobe Sign has been "disconnected" form our platform.  But I've been told there is no way to monitor, notify or in some way let us know.  When the connection is lost the forms sent to employees to be signed are not sent back to us and subsequently not included in downstream notifications and integration into our HRIS.   I've searched the support pages, reviewed the Administrator's guide but nothing, no reference at all.

Is there a way to be notified (email or something) when the connection has been broken and completed forms are no longer being being sent back?  Is there any document or support page that discusses options?

Thank you,

-Tara

[Meenakshi Negi · Accepted solution]

Hi Tara,

I have checked that you are using the free developer edition of Adobe Sign.

As you are experiencing an issue, I would suggest you get in contact with the pre-sales team.

They will be able to provide pre-sales technical assistance to you.

Please refer to this link Adobe Sign plans for individuals and businesses | Adobe Document Cloud to get in contact with them.

Let us know if you need any help.

Regards,

Meenakshi