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We can't create an Adobe Acrobat Sign connection in Microsoft Power Automate

New Here ,
Jan 29, 2024 Jan 29, 2024

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Hello Community,

We are having an issue with creating a Adobe Acrobat Sign connection in Microsoft Power Automate. We bought the Adobe Acrobat Standard for Teams and we have another simillar plan that was working perfectly even across tenants.

 

The errors we are getting when we try to sign into the connector are as follows:

Acrobat Sign user: Failure passed to redirect url. error_description=Your product edition does not allow you to use this application. Please contact your account administrator for access. error=access_denied

 

Acrobat Sign group admin: Failure passed to redirect url. error_description=Your product edition does not support group scopes error=access_denied
 
Acrobat Sign account admin: Failure passed to redirect url. error_description=Your product edition does not support account scopes error=access_denied

 

We really don't understand the issue and we have been reaching out to Adobe Support but they have not given us any useful help. Is there something wrong with our licenses or what is it we are not understanding. The connection was working perfectly on the same plan.

 

Please give us some help.

TOPICS
Adobe Sign forms , How to sign , Login issues , User interface issues

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Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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Hi Josh,

 

We had exactly the same issue last Jan 24.

The Power Automate connector suddenly stopped and when I checked it with the support, it is because of the license since we dont have the Enterprise plan. They must have seen that loophole in the Power Automate connector and recently corrected it since it should have not work in the first place. We purchased the Enterprise plan and everything back to normal.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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Hi Babylyn5CAB, 

Many thanks.

That sudden change was very distressing especially because they had communicated to licensees. 

How much is the Enterprise plan for use by just a small team? 

Is it true that we require a minimum of 100 licenses for us to purchase the Enterprise plan.

I will appreciate a lot if you can help me understand this.

 

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