we have acrobat pro but cannot use acrobat sign

[Yu5F9D]

Hi, 

we are acrobat pro but cannot use "acrobat sign". 

according to google, we need to add it under producta in admin portal but it's not even showing up there. 

however "acrobat sign" is listed under "plan"

i'm so confused and lost. 

please help 

[Meenakshi Negi · Accepted solution]

Hi Yu5F9D,

Thank you for reaching out.

We have checked your account, and it is active and working fine. Could you please let us know what happened when you tried to use the service? Do you get any error message?

Please try sending the document via the Acrobat web account. You may use the steps suggested in the following help document: https://adobe.ly/4mWJMX7. 

If you are using the Adobe Admin console, please refer to the information in the following help document: https://adobe.ly/3FH5mOH. If you need any help, please contact the support team from the admin console using the steps suggested here: https://adobe.ly/3HtnkVs. 

Thanks,

Meenakshi