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We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support.

New Here ,
Mar 21, 2018 Mar 21, 2018

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I cannot login to adobe sign after changing password.

I tried to log in when I was trying to solve a problem:

I have a subscription to acrobat pro dc that is supposed to include adobe sign. Adobe pro is working fine but I cannot send documents.

When I try to send a document, all I get is this message saying: Cannot send, an error occurred, try again.

This message is totally useless.. What went wrong, why??  Would be helpfull to include some information..

Please solve my problem, my adobe ID = Removed by Host

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New Here ,
May 16, 2018 May 16, 2018

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I am having the same issue myself. Waiting on hold to contact adobe support...

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New Here ,
Mar 29, 2019 Mar 29, 2019

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I have the same issue. How can i contact adobe support ?

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Adobe Employee ,
Aug 02, 2019 Aug 02, 2019

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Hi All,

This generally happens when you set an email address which is already registered under another Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account. Then only it will be able to send a document for signature using the current account.

  • You may try the steps provided here Change your e-mail address under the common errors.
  • Check if that works for you.
  • If that does not help, please contact the support team. They will help you to release your email address from the old account.
  • Please contact the support team using this link Contact Customer Care
  • Sign in with your Adobe ID and password.

Thanks,

Akanchha

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New Here ,
May 05, 2021 May 05, 2021

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Hello. Thanks for the above reply, Akanchha. I'm sure this would have solved my issue (exactly as you describe above), but both links are no longer working. Could you or someone assist me? Thank you.

 

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