We were unable to create your agreement

[Will M.]

I am using the Adboe Sign API, when I create an agreement the generated email states this:

We were unable to create your agreement [DEMO USE ONLY] myFileNameHere. Order Acknowledgement because we had a problem processing your document myFileNameHere.pdf.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

[Meenakshi Negi]

Hi Will,

Thank you for reaching out and sorry for the trouble.

We have checked that you are using the Adobe Sign Developer account. 

I would request you to get in touch with the pre-sales team in order to check if the Integration settings are enabled for your account. If not, they will help you to enable the integration settings for your account.

You may get in touch with the pre-sales team via the contact us button provided on the following page for Adobe Sign business and enterprise plan: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

Hope the information helps.

Thanks,

Meenakshi

[silpa5FD2]

Hi Will

I am seeing same error .Did your issue get resolved

Thanks,

Silpa

[default23034781pflx2d]

Same issue here. Can'T seem yo get an answer. 

[Will M.]

I have tried to contact support 2 different times today but no one seems to know what to do to get this fixed for me. 

[shashi27254827i4c5]

any solutions ??

[Chris26098046w63l]

What ended up being the solution? 

Thanks