Welcome to the totally re-vamped Adobe EchoSign! Last night, the team pushed the bits for our new Spring release of Adobe EchoSign. With the new integrations we’ve done with Adobe Reader, Microsoft SharePoint, Box, and Dropbox, we’re putting e-Signing capabilities out to almost one billion users around the world. I wanted to share a personal perspective on this release with you…. So here goes.
First off, a HUGE THANK YOU to our customers. We are honored to have more than 34M signers around the world, and 25% of the F100 have selected Adobe EchoSign. This includes Google, Facebook, Oracle, NetApp, Rackspace, Time Warner Cable, United Healthcare, and thousands more! Across our customer base, we’re seeing users report an average of >85% decrease in time it takes to get important documents signed: this saves time & money. And more importantly, Adobe EchoSign is helping companies and organizations improve key business processes. Here at Adobe, we’re saving ~$1M/year on overnight delivery costs alone by staying electronic; and core business processes are faster & more efficient. You see, we think technology should enable companies to make their business processes smarter. So that’s how we’ve designed the SaaS service.
This new release is about a taking a fresh new approach to the user experience. We used a “tablet-first approach” when we designed the UX, knowing that the majority of signers will be on an iPad or Android-based template. Signing from your tablet helps ensure that the contract is very readable, and is the tool of choice for most of our customers. So you’ll see a focus on touch-based, gesture-based capabilities throughout the product.
And it’s about putting secure, easy signing capabilities at the “end points” where business users are: that’s the Adobe Reader, Box, DropBox, Microsoft SharePoint, and more. We estimate that 99.99% of documents that get signed are done in PDF. We’ve leveraged Adobe’s PDF expertise to deliver the most secure, and easy way to sign PDFs from any device, any location, and from any of the places where people are reading and storing their secure PDFs. The enhanced integrations enable 1 billion users to sign with the trusted capabilities of Adobe.
And for those admins and developers out there, there are new SOAP and REST APIs to empower developers, customers and partners to integrate the capabilities of EchoSign into their products, services and workflows. Additionally there are new administration capabilities for easily creating and managing users in bulk, controlling user roles within an organization and managing enterprise portals.
Finally, we’re continuing our ruthless, never-ending work on both security and system availability: if you’re trusting a SaaS based service for your critical business documents, it needs to come from a trusted vendor that prioritizes these investment areas. We’re making good progress here. We’ve had 100% system uptime in 5 of the last 7 months, which – we think – puts Adobe into the #1 spot for SaaS based e-Signature services here. But that’s not enough. A mistake in our datacenter earlier this week impacted a # of our users, so we know there’s more to do. [Argh – we apologize!!] Over the last 6 months, we’ve invested millions into net-new datacenter approaches that benefit from the latest in virtualization, dynamic systems monitoring, security, and more.
So the team here at Adobe really hopes that you enjoy the new release. It’s just the beginning of a very big and ambitious roadmap we’re executing against for 2014.
Let us know what you think
All the best,
@Jon_perera
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