When using API to update draft, nobody receives an email?

[shane_7632]

I'm trying to send agreements using the v6 API and I'm successfully creating a draft agreement and then updating it to 'in process.' My problem is that none of the signers are receiving emails with the agreement to sign, which makes the whole thing pretty worthless. Is there any way to make that happen?

[Meenakshi Negi · Accepted solution]

Hi shane_7632,

Thank you for reaching out, and sorry about the trouble caused.

We checked that you are using the Adobe Sign Enterprise plan. As you are experiencing issues with API integration, the experts can best answer them. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/46z8erW.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/45nWUhb.

Thanks,

Meenakshi