When working in the Doc Cloud, why doesn't the "Save Progress" button save my embedded signatures?

Report · Apr 18, 2023

I'm trying to do a simple task -- set up a document inviting several e-signatures, save my progress, then open and send out the documents for e-signature, later, when I need to -- like after reviewing the document with participants in a Zoom meeting and everyone says that they're ready to e-sign.

My understandinhg is that I CAN'T save my signature boxes when working in the desktop Sign, but that I CAN save them when I hit the "Save Progress" button after setting up the e-signature routine on the document within the Adobe Cloud.

Except it doesn't work. !@#$#@@!!! It may be that I'm not closing the saved progress documents properly, but if there is desired way to close the saved document, then that way is well-hidden.

I'd be grateful for some help in plain language.

I don't understand how so simple an operation like preparing a document for later e-signing, then saving it for later use is, apparently, so difficult in Sign. Yes, I've already been to the Adobe training videos; and I've looked at non-Adobe training videos, but have yet to see how to do this.

Thanks in advance for any help.

Report · Apr 30, 2023

Hi Chuck Chambers,

Thank you for reaching out.

Could you please let us know what happens when you click on save progress?

It would be helpful if you could share the screen recording with us.

Thanks,

Meenakshi