Where is the "Send" tab?

[carolf49996449]

We have a free account and send 3-4 agreements each month. Suddenly the "Send" tab is completely missing. How can I send contracts? I've logged in and out using Firefox and Explorer.

[harrym5572504]

I am missing the send tab as well!

[Rijul Raj Khurana · Accepted solution]

Hello Carolf49996449,

Can you please open a support ticket and provide your email address with which you login, so that our support team can resolve it an earliest.

Support | eSign services from Adobe

-Rijul

[carolf49996449]

How do I create a support ticket? There is no option.

[harrym5572504]

I don't know how to open a support ticket.  Where is that done?

[Jat ATS]

Hi Harry,

Did you click in the link that Rijul provided?

[ericscott]

I'm having the same problem.  I can sign into my account with my Adobe CC ID but there is no option to 'Send' or 'Get a Document Signed'.  When I click on the 'Adobe Document Cloud' link in the top left corner, I am taken to a new interface which does have a link to 'Send for Signature'.  When I click that, I get an error message saying "You are not authorized to send documents for signature".  The web address in the title bar reads "Adobe Cancelled Accounts Channel".

I have a paid Adobe Creative Cloud subscription and was using EchoSign just last week.  I have a contract ready to send to a client tonight.  Has Adobe cancelled my account or suspended services without notifying me first?

I clicked on the link Rijul provided above and it just takes me to the support page, I can't find anywhere there to open a support ticket.  Please help me to resolve this ASAP.

[Rijul Raj Khurana]

Hello Ericscott,

You would need to first login to your EchoSign account and click '?' on top right hand side and select Get Started and click "Support Case". If you are still not able to do it, then you can send me a private message with your EchoSign email address. Please don't share it in public forum.

-Rijul