Who can cancel a sent document?

[bvl80008358]

A co-worker sent a document and later we realized it was the wrong document. My co-worker was gone for the day but I'm the admin on the account. I tried to cancel the document but the system wouldn't allow me to cancel it. Doesn't the admin have permission to cancel a document that was sent or is it only the person who originally sent it?

[Anubha Goel · Accepted solution]

Hi BV Littlefield,

I'm sorry, but an account admin does have the rights to cancel a sent document.

Only the sender can modify or cancel the document once it is sent out for signature.

Regards,

Anubha