Why are the Acrobat Sign APIs coming up as disabled for me?

[javier_6582]

I have the Adobe Pro Business license

and this comes up for me

[Meenakshi Negi]

Hi javier_6582,

Thank you for reaching out.

We have checked your account with the email used to sign in here on the community.  It shows the Acrobat Pro team's plan which does not include the Acrobat Sign API integration feature.

Could you please share your Adobe ID (email address) in a private message? We will check the service plan registered on your Adobe ID and share the correct information. You may send a private message using the envelope icon at the top right corner of this community page.

Let us know if you have any questions.

Thanks,

Meenakshi

[javier_6582]

I already sent you a message

[Meenakshi Negi · Accepted solution]

Hi javier_6582,

Thank you for the information.

We checked the account using the email address you shared. You have an Acrobat Sign individual service plan with multiple features. However, it does not include API integration. You will need the Acrobat Sign solutions plan. For more information, refer to the following help page: https://adobe.ly/4ozaPaP. 

If you would like to learn more about integration, please refer to the following help document: https://adobe.ly/4ox5oZY;

Thanks,

Meenakshi