Why can't I log into my Echosign account?

[Adena2901]

"Sorry, we were not able to process your request." Why am I getting this message?

Bryan

[Jat ATS]

Hi,

Please can you try now, it should be fixed.

Thanks

[Adena2901]

Thank you for your response. No change. Still unable to sign in...

[Jat ATS]

is there an error message?

[Adena2901]

"Sorry, we were not able to process your request." No error code.

[mcb626]

This is crazy.  I'm getting the same error.  When I call the main number you get 3 options: 1 for sales, 2 for finance and 3 for support.  If you press 3, you get a RECORDING... sales to login to create a ticket (CAN'T - that's why I'm calling) or offers a URL (long and quirky) for chat, which isn't there.

Then I called back and chose option 2 (finance) thinking surely someone will answer... nope.  just another recording, telling me to email my issue!

Then I tried option 1 (sales).  Of course sales will answer... yup, she answered and couldn't care less.  She told me to email support@echosign.com..  Which I did.  They wrote back, with a useless tip (clear cache) and haven't responded since.

Finally, frustrated, I called sales back, asked for a supervisor, she transferred me to a line that never got picked up (not even a voice mail).  I called sales back one more time... this time no one answered, but I got a voice mail... I'm sure no one will call me back!

I guess business is so good that EchoSign doesn't have to worry about existing customers!

[mcb626]

Looks like "https://documents.adobe.com/" might work...  Try it.

[Adena2901]

Thank you for your response. However, when I click this link I get a general index page that does not provide any answers. Could you be more specific?

Bryan