Why cant i send any documents any more?

[longhornlockers]

my dash board does not look normal i have spent about 20 mins fighting with this trying to figure this out.

[Rijul Raj Khurana]

Hello Longhornlockers,

What exactly are you not able to view in Dashboard? Are you logging into Document Cloud E-Sign account with link:

secure.echosign.com/public/login

Please share more information regarding the issue you are facing.

-Rijul

[longhornlockers]

i can not send any documents out!

i am attching 2 images 1 of what it should look like and then one with what i see.

i am a day late in sending a document and seriously considering switching to DocUSign.

[Rijul Raj Khurana]

Hello,

Can you please inbox me your email address with which you login to your account? Please don't share it in public forum.

-Rijul

[AadeshSingh]

Hi longhornlockers​,

I see that there is a Cancelled Adobe Sign Team account with your email address.

This can be due to billing issues. Could you please drop an email at support@echosign.com informing the same so that the concerned team can look into the issue.

Regards,

Aadesh

[alfatax]

I am having the same problem... all of a sudden my "send" button is gone. It also tells me that I do not have admin right to send docs... this just started.

[CoviewAdmin]

Yep, I have exactly the same issue. Just started recently. Send button was there previously and now it's not. I paid for an annual subscription in Feb so not out of date.

Please review ASAP as we have urgent contracts to send.

[CoviewAdmin]

P.S. I'm getting the same "You are not authorized to send documents for signature. Please contact your account administrator." message as another user mentions above.