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Why is Adobe Sign changing Asian surnames to English?

New Here ,
Feb 18, 2022 Feb 18, 2022

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I put in an email address for a signer with an Asian name. I got an email from the person asking why his last name was given as Green instead of Chiang. I apologized and said I would send another, figuring it was some kind of autocorrect. However, when I went in, I discovered that I could not change the name. So I deleted the form and started over putting in the email address with no name. Once again it created a document addressed to Green instead of Chiang. 

 

  

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Manage documents , Send documents , User interface issues

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New Here ,
Feb 18, 2022 Feb 18, 2022

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I tried a second email address for him, that had only his first name (which is an American name) and that worked.  However, I think we still should figure out what is amiss here.  

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