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Wrong time on esignature report

New Here ,
Apr 02, 2021 Apr 02, 2021

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Hi,

I have set up the time zone in my account to Eastern Zone (US & Canada) but when client signs the documents the wrong date & time (GMT) get stamped on it. 

Not sure I to get it fixed.

Any help.

Thanks

TOPICS
Adobe Sign forms , Configure accounts , Login issues , Manage documents

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi Arvinder,

 

Thank you for reaching out and sorry for the delay in response. 

 

As you have mentioned above, the date and time are stamped incorrectly under the signature. Would you mind sharing more details? 

It would be helpful if you can share the screenshot of the date received.

 

Thanks,

Meenakshi

 

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New Here ,
Apr 12, 2021 Apr 12, 2021

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LATEST
Hello Meenakshi,

The time zone is different on the stamped time. How can I correct the time
zone on that?
The time zone in my portfolio is in the correct zone.


Thanks & Regards,


*Arvinder S. Bhatti, CPA, CGA*

*(Chartered Professional Accountant),*

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