• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

you are not authorised to send documents for signature

New Here ,
Jun 14, 2023 Jun 14, 2023

Copy link to clipboard

Copied

I'm getting this message in Adobe Reader when trying to send a document for e-signatures.  "you are not authorised to send documents for signature. Please contact your account administrator".  I still have 1 free e-signature request available.

This was working fine until I tried the free trial to see if additional funcitonality would be useful.  It wasn't so I cancelled my plan, now I can't use it at all and keep being prompted to upgrade.

 

I've uninstalled and reinstalled Adobe and Creative Cloud but it makes no difference.  There is nothing wrong with my billing, I am fully paid up on the plan I have subscribed for. 

Views

413

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 02, 2023 Jul 02, 2023

Copy link to clipboard

Copied

Hi sandrag81208498,

 

Thank you for reaching out.

 

Could you please confirm if you are using the same email address which is used to sign on to the community page?

Share the screenshot of the error message.

 

Thanks,

Meenakshi

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

LATEST

sandrag81208498_0-1689558000641.pngsandrag81208498_1-1689558012316.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 15, 2023 Jul 15, 2023

Copy link to clipboard

Copied

Hi,
yes, this is the same email address as my account is registered with. This
is the error message:

[image: image.png]
After I click on Specify where to sign this appears:

[image: image.png]

Regards

Sandra

On Mon, 3 Jul 2023 at 05:17, Adobe Support Community Mailer <
noreply@mail.community.adobe.com> wrote:

> [image: Adobe Support Community] Adobe Support Community
>
>
> MeenakshiNegi
> <>
> just posted in a community you follow.
>
> ------------------------------
>
> Jun 14, 2023 04:28 PM in Adobe Acrobat Sign Discussions
> <>
> Re: you are not authorised to send documents for signature
> <>
>
>
> Hi sandrag81208498
> <>,
>
>
>
> Thank you for reaching out.
>
>
>
> Could you please confirm if you are using the same email address which is
> used to sign on to the community page?
>
> Share the screenshot of the error message.
>
>
>
> Thanks,
>
> Meenakshi
>
>
>
>
> Reply to this message
>
>
> Note: Replies posted via email are plain-text only. Login to the community
> to reply with text and images
>
> ------------------------------
>
> [image: Adobe Support Community] Adobe Support Community
> [image: Adobe Support Community] <> [image:
> Adobe Support Community] <>
> You may manage your notification settings
> <> or unsubscribe
> <>
> from all Adobe Support Community e-mails.
> Adobe is located at 345 Park Avenue, San Jose, CA 95110 USA. Copyright ©
> 2023 Adobe. All rights reserved
>
> Privacy policy <> | Contact Us
> <>
>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines