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You are not authorized to send documents for signature. Please contact your account administrator

New Here ,
Sep 02, 2015 Sep 02, 2015

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I am a paid user of Adobe Echo Sign.... Since some time I am getting this "You are not authorized to send documents for signature. Please contact your account administrator." Any help?

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correct answers 1 Correct answer

Oct 05, 2015 Oct 05, 2015

Hi RUKE,

I have checked your account details and I can see that the your EchoSign Pro account status is currently showing cancelled account, it could be billing related issue or bad card n file.

Please login to your EchoSign account & update the billing status or you can contact us at Support | eSign services from Adobe in order to get this issue fixed.

Regards,

Aadesh

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Adobe Employee ,
Sep 02, 2015 Sep 02, 2015

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Hello,

I have sent you a private message, please reply to the message with the requested information; so that we can investigate the issue further.

Regards,

Nakul

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New Here ,
Oct 05, 2015 Oct 05, 2015

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I'm getting the same problem

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Oct 05, 2015 Oct 05, 2015

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Hi RUKE,

I have checked your account details and I can see that the your EchoSign Pro account status is currently showing cancelled account, it could be billing related issue or bad card n file.

Please login to your EchoSign account & update the billing status or you can contact us at Support | eSign services from Adobe in order to get this issue fixed.

Regards,

Aadesh

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New Here ,
Apr 23, 2018 Apr 23, 2018

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I'm having this problem now. Can someone help me?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Morning

 

i am having this same issue, but what makes it worse is that when i try to sign in using this link Support | eSign services from Adobe (from above answer) it doesn't acknowledge the email address even exists.

 

Any ideas please?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Me too, same issue, usually there are 5 documents to sign for free, but it seems not to work. I had a trial Plan in summer, as for my doctoral studies I need some more documents during lockdown. Adobe PDF shows that i have (logged in) 5 Dokuments for free at the moment, but as soon as i try "You are not authorized to send documents for signature. Please contact your account administrator." pops up. The Problem, I can not find any chat funktion or telefonnummer if if one follows the links labels with "get helt from real people" (althroug im logged in everywere). Please help, it's urgent. Melina

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New Here ,
Apr 02, 2022 Apr 02, 2022

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Hello,

 

Same issue,did someone found a solution ?

Everything worked fine in Adobe Reader, but since I subscribed to 2 months of Adobe Acrobat Pro and then switched back to the free version it no longer works.

Regards

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