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Your Image could not be processed. Create Your signature using another method, or try again later.

New Here ,
Dec 20, 2022 Dec 20, 2022

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One of our user having this error while selecting image from sigature dailog box.

Error Message: "Your Image could not be processed. Create Your signature useing another method, or try again later."

 

We have already tested this option with other users and that is working fine, but this error occurs to this user only (till know), he had tried again and again but still same error.

 

Do anyone have solution for this error?

 

here is the screenshot:

 AdobeSignError2.png

TOPICS
How to sign , Self sign , User interface issues

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Adobe Employee ,
Dec 31, 2022 Dec 31, 2022

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Hi EDMS23256225ei5y,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if the user experiences this issue only with a particular document or with all.

Did you send the document for signature, or has the user received it from a different source?

Share the steps the user does the add the signature. It would be helpful if you could share the screen recording for the same.

 

Thanks,

Meenakshi

 

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