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AR app (iOS) stuck on "Preparing scene..."

Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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I'm building a scene with the nice Aero tool on OSX. It all went fine: I press share, apply changes and after updating I follow the QR link on my iPhone (14).

The appclip opens, the thumbnail and title shows, but it doesn't get past "Preparing scene..."
It worked fine a few share-updates before!

 

Please help - there's a lot of work in it:

https://adobeaero.app.link/cjcvv6zgQub

 

 

Bug Unresolved
TOPICS
Bug , Desktop , Mobile , Usability Issue

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4 Comments
Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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Hi, @Rien van Esterik It did load for me. If it's still not working for you, can you try generating a new link? Also, under share, what is the project size? Thanks

Screen Shot 2022-11-17 at 9.11.32 AM.png

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Community Beginner ,
Nov 17, 2022 Nov 17, 2022

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Oh really! Ah thats says something. The size is around 26Mb.


Groeten,
Rien

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New Here ,
Jun 08, 2024 Jun 08, 2024

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Hi @Rien van Esterik , did you find out the issue, i have the same problem for my projects. 

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Explorer ,
Jun 12, 2024 Jun 12, 2024

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how big is the file? it looks like it taking so much time to load. I learned you must try to make your files smaller. Try to reduce the number of polygons on your 3d objects and use WEBp images instead PNG or JPG

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