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AR Visualization Issues After Sharing Link - AERO

New Here ,
Aug 31, 2024 Aug 31, 2024

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Hi everyone,

 

 

I'm encountering an issue with Adobe Aero after preparing my AR elements and sharing the link for visualization. When I click on the shared link using my phone or tablet, the AR experience doesn't work as expected—nothing appears in AR.

Here’s what I’ve checked so far:

  • My devices are compatible and have the latest version of the Aero app.
  • All necessary permissions (camera, etc.) are granted.
  • I've tried opening the link on multiple devices, but the issue persists.
  • My internet connection is stable.

Has anyone else experienced this? Any suggestions on what might be causing the problem or how to resolve it?

Thanks in advance for your help!

Bug Unresolved
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