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1

(ASAP HELP) All my QR codes suddenly not loading

Community Beginner ,
Jan 18, 2024 Jan 18, 2024

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I'm making an AR integrated catalogue for my company, so someone can scan a qr code off a page and visualize the product in 3D space

 

Aero was awesome for this, but suddenly all my projects from around 3 months or further have stopped working! Any scan results in "There was a problem loading, Check your internet connection"

 

My most recent projects don't have this issue! I can scan a QR code of a product I generated about a month ago and it works fine. 

 

Worst of all, when I apply changes to my old projects and try to scan the QR code, it still doesn't work! Same error. 

 

These are small files, about 80kb, and super simple face-wise. 

 

I really need help with this, otherwise I will have to scrap my project or look for other ways to integrate 3d models using QR codes.

 

Any ideas on why my old models no longer function? I can open and access and update the files just fine, but no QR code works for them. I am trying on both desktop and mobile.

Bug Unresolved
TOPICS
Bug , Desktop , Mobile , Usability Issue

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2 Comments
Community Beginner ,
Jan 19, 2024 Jan 19, 2024

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17 view and no one can offer a sorry about that, G's what's the world coming to... walking past when someone it screaming for help. 

The only thing i can think of is to ask what might be a stupid question but when you go to share the exeprience you are clicking the update line button under the image for the QI code. Also maybe try duplicating the project and changing the file name. 


Sorry best i can offer,  Aero is  massively under developed and feels like this app has stayed a few years behind in school while it's peers have gone on to build a carrers and what their kids graduate. 


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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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I appreciate the suggestion. For some reason, even duplicating and renaming the copy results in the same error. I'm updating the qr code but it just doesn't seem to work.

 

I will probably have to restart my project, I have the models at least. I just want assurance from adobe that something like this isn't going to happen again. I would be happy to host things myself if that is somehow the issue, but adobe is so picky about it's cloud stuff. 

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