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Can't open any .real file - including tutorial projects

Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Hello,

As in the topic - every time I try to open a tutorial file
eg. https://helpx.adobe.com/aero/how-to/asset-import-aero.html?playlistPath=/services/playlist.helpx/pro...
It doesn't open leaving me with blank, white screen. Same thing happenes with every file i try to open.

I'm on MacOs 12.4
My Aero version is 0.18.4 #241


Please help 🙂 .


Bug Unresolved
TOPICS
Bug , Desktop , Performance or Stability , Usability Issue

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4 Comments
Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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Hi @Jan27487287kpx1 checking now. Do you get any sort of error. Also is there a space in the file path i.e. c:My Download/test.real? We had a bug with spaces in the file path. Thanks

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Community Beginner ,
Dec 09, 2022 Dec 09, 2022

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Hey,

I checked for spaces but they didn't make any difference. Unfortunatelly I don't get any error - just blank canvas when trying to open anything.
I can still start a new project and work on it, as long as it's not oppening from .real file.


Thanks 🙂 .

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New Here ,
Jan 18, 2023 Jan 18, 2023

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I have the exact same issue on Mac OS 13.1. Following this in case there is a solution.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @Jan27487287kpx1 @ispaany Is this on desktop only or mobile as well?

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