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Can't open files on PC version of AERO anymore!

Participant ,
May 12, 2023 May 12, 2023

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Can't open my latest files on desktop anymore.

 

It asks my to update, creative cloud tells me I am up to date.

 

Version 0.18.4

 

 

Bug Unresolved
TOPICS
Bug , Desktop , Performance or Stability , Usability Issue

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correct answers 1 Correct answer

Adobe Employee , May 15, 2023 May 15, 2023

Hi @Tim Keijzers and @3D2S a new maintenance release will be out tonight; please update in the morning and let me know if this is still an issue. Thanks!

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Explorer ,
May 15, 2023 May 15, 2023

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Same bug on my Mac OS, Aero 0.18.4 : it seems that if you opened your files on mobile device, you cannot open it on desktop. Perhaps a bug due to Aero versioning with new geospatial prerelease that we cannot access without Adobe consentement.

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Hi @Tim Keijzers and @3D2S a new maintenance release will be out tonight; please update in the morning and let me know if this is still an issue. Thanks!

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Explorer ,
May 16, 2023 May 16, 2023

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@markhellar Still no upgrade at 11AM Paris (it's a long long night, sun has raised up soon here in France 😉😊). Can you tell us the version numbers ? Is it both desktop and mobile upgrade ?

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Participant ,
May 16, 2023 May 16, 2023

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Still 18.4. Creative cloud says up to date.

And not working yet.

 

Can I download maintenance updates somewhere else?

 

Do you keep a list of changes with your updates? Which elements have changed, been worked on?

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Explorer ,
May 16, 2023 May 16, 2023

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The new mobile release 2.20.4 (published may 16th 4PM UT) DOES NOT resolve anything. The AR dissepear if anchor is out of the camera. No new release for desktop at this time.

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New Here ,
Jul 12, 2023 Jul 12, 2023

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July 12 and I have this same issue. I will have to start my project over from scratch unless there is some way to open the project on pc

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New Here ,
Jul 18, 2023 Jul 18, 2023

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我在亞洲地區,7月18日也是到一樣的問題,在PC上面無法打開檔案,也無法置入photoshop的檔案進去。

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Explorer ,
Jul 20, 2023 Jul 20, 2023

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I have the same problem on Mac. I came just after I opened one of the files, which had been created on desktop, in iOS App version and then went back to Mac. Version 018.4 #241

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New Here ,
Jul 20, 2023 Jul 20, 2023

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Same issue, still unresolved: opened existing project in the latest version of mobile app for iOS (Version 2.23.4) and can no longer open on most recent version of the desktop app for Mac (Version 0.18.4). Please share updates on the fix for this @markhellar !

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New Here ,
Jul 26, 2023 Jul 26, 2023

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Hi, can you please advise if Aero will be working soon?  It seems it has had this issue for sometime and is unusable.  Thanks

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