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Crashes when importing a PNG sequence

Community Beginner ,
Sep 10, 2023 Sep 10, 2023

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Adobe Aero is crashing when trying to import PNG sequence files. This isn't 100% of files, probably 80% and no real way to indicate why one works and another does not. If it matters the original sequence files were generated in after effects and exported via media encoder.

 

Using Adobe Aero 0.23.4 with Windows 10.

Bug Unresolved
TOPICS
Bug , Desktop , Performance or Stability , Usability Issue

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4 Comments
Adobe Employee ,
Sep 12, 2023 Sep 12, 2023

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How big (file size) are the PNG sequences?

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Nothing exceeding a few mbs. One that crashes every time is 1.87MB and 22 frames if that matters.

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Community Beginner ,
Sep 12, 2023 Sep 12, 2023

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Further tests suggest it could be related to resolution. Is there a maximum PNG sequence resolution that Adobe Aero will allow? Two files encoded exactly the same but different resolutions (both still relatively small files) and the smaller one works, the larger one crashes the program.

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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Continuing to update. Another computer with windows 11 had the same issue with the same files and process, ie After effects to media encoder to Aero. Sometimes this would work on certain files if Alpha channels wernt used but this wasnt guaranteed (much like the smaller resolution files). What I think might be a factor and I cant conclusively test until Monday is the Renderer within after effects selected (GPU acceleration vs software only)

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